Privacy policy
Privacy Policy
Last updated: January 6, 2026
This Privacy Policy describes how Velenzo (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from velenzos.co (the “Site”) or otherwise communicate with us (collectively, the “Services”).
For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term “personal information”, we are referring to information that identifies, relates to, describes, or can be associated with you.
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
• Basic contact details including your name, address, phone number, and email
• Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number
• Account information including your username, password, and security questions
• Shopping information including the items you view, put in your cart, or add to your wishlist
• SMS and email marketing information including any phone number or email address you provide to receive communications such as newsletters, deals, or discounts
• Customer support information including the information you choose to include in communications with us
Some features of the Services may require you to directly provide us with certain information about yourself. You may choose not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Collect through Cookies
We automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels, and similar technologies (“Cookies”).
Usage Data may include:
• Device and browser information
• IP address
• Network connection data
• Interaction behavior with the Site
Information We Obtain from Third Parties
We may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:
• Companies who support our Site and Services, such as Shopify
• Payment processors, who collect payment information (such as credit/debit card details and billing address) to process transactions
• Marketing and analytics partners using tracking technologies like pixels, cookies, and SDKs
Any information obtained from third parties will be treated in accordance with this Privacy Policy.
Contact
If you have any questions about this Privacy Policy or your data, or if you would like to exercise your rights, please contact us:
Email: support@velenzos.co