Refund policy
Refund Policy
At Velenzo, customer satisfaction is our top priority. Please review our refund and return policy carefully.
Refunds for Damaged or Defective Items
We stand by our products and offer a 100% money-back guarantee for items that arrive damaged or defective.
If you experience an issue, contact us within 30 days of delivery at:
We will provide return instructions, including the return address. After receiving and inspecting the item, we will issue either:
- A replacement, or
- A full refund, based on your preference
We may request additional information such as photos or videos to process your claim.
Return Policy
We only accept returns for items that are:
- Damaged upon arrival
- Defective upon arrival
We do not accept returns for:
- Change of mind
- Incorrect size selection
- Dissatisfaction after use
Restocking Fees
Approved returns may be subject to a restocking fee, which will be deducted from the total refund amount.
Customer Responsibility for Returns
Customers are responsible for return shipping costs.
We strongly recommend using:
- A trackable shipping service
- Shipping insurance
We are not responsible for returns lost in transit without proof of shipment.
Order Cancellations
Orders can be canceled within 30 minutes of purchase.
After this period, cancellation is not guaranteed due to our fast processing system.
Non-Refundable Situations
Refunds will not be issued in the following cases:
- Incorrect shipping address provided by the customer
- Request made after 30 days from delivery
- Item returned without prior authorization
- Item shows signs of use or damage after delivery
- Delivery delays caused by customs or carriers
How to Request a Refund
To request a refund, contact us within 30 days of delivery:
Please include:
- Order number
- Product details
- Reason for request
- Photos/videos (if applicable)
Our support team will review your request and provide next steps.